FREQUENTLY ASKED QUESTIONS
What is your guarantee & return policy? +
Every Victorine product is backed by a 100% money-back guarantee on unopened, unused product. You have 30 days from delivery to request a return. If it isn't right for you, reach out and we'll make it right with a full refund. Opened product may qualify too — just contact us and we'll take care of you.
How much is shipping, and how fast? +
Shipping is a flat rate, and free on orders over $100. Orders typically ship within 1–2 business days and arrive in 3–5 business days within the US.
Are your products cruelty-free? +
Yes. Victorine is cruelty-free, formulated with clean, thoughtfully sourced botanicals — no fillers, and no fragrance where it isn't needed.
Are they safe for sensitive or reactive skin? +
Most of our line is designed with sensitive skin in mind — the Microbiome Facial Wash is pH-balanced and barrier-supporting, and we offer a fully Unscented Body Creme for fragrance-sensitive skin. As always, patch-test a new product first.
What's the best order to use the routine? +
Cleanse with the Microbiome Facial Wash, treat with your serum (Kigelia, Derma Lift, or Foliclear), then seal with a body creme or the Botanical Body Oil. See any product page for step-by-step directions.
What ingredients do you use? +
Hero botanicals include Kigelia Africana, jojoba, rosehip, blue chamomile, green tea extract, vitamin E, and Nilotica shea. See the full list on our ingredients section.
How do I get in touch? +
Email us at info@bodybyvictorine.com and we'll respond within 1–2 business days.