Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ramonrogers65@gmail.com.
Our guarantee
We stand behind every product with a **100% money-back guarantee on unopened, unused product**.
Return window
You have **30 days from the date of delivery** to request a return.
**How to start a return.** Email **info@bodybyvictorine.com** with your order number and the item(s) you'd like to return. We'll respond within 1–2 business days with instructions.
Condition
**Unopened, unused product** in its original packaging is eligible for a **full refund**.
Opened product
may still qualify — skincare is personal, and if a formula doesn't agree with your skin we want to hear about it. Contact us and we'll make it right on a case-by-case basis.
Return shipping
Unless your item was damaged, defective, or incorrect, **return shipping costs are the customer's responsibility.** We recommend a trackable method; we can't guarantee we'll receive un-tracked returns.
Refunds
Once your return is received and inspected, your refund is issued to the **original payment method**. Please allow a few business days for your bank or card issuer to post it. Original shipping charges are non-refundable except where the return is due to our error.
Damaged
defective, or wrong item. If your order arrives damaged or incorrect, email us **within 7 days of delivery** with a photo and your order number and we'll replace it at no cost to you.
Non-returnable items
Gift cards and final-sale items (if any) are not eligible for return.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order.
EU/UK customers
If you are in the EU or UK, you may have a statutory right to cancel within 14 days of receiving your order under applicable consumer-protection law; these rights are in addition to the guarantee above. [Confirm exact wording with your attorney.]
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bodybyvictorine.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@bodybyvictorine.com